We
use a secure screen sharing utility call CrossLoop. It enables
us to connect to your PC from anywhere on the Internet in
seconds without changing any of your firewall or router settings.
It only takes a few minutes to setup and no signup is required.
Please be assured that we can only access your PC with CrossLoop
with your permission. Once you cancel out of CrossLoop we
will no longer be able to access your PC.
You can
get up and running with CrossLoop in under 2 minutes. Simply
download and install the application and it will automatically
configure itself to your network environment.
PC
Requirements
CrossLoop
requires Windows 2000 or newer, including Vista; 128 MB RAM
or greater; 2 MB hard drive space and a broadband internet
connection
Step
1.
Click Free Download to start downloading and installing CrossLoop.
Step
2.
When the CrossLoop installation begins, click “Run”
in each window that appears.
 
Step
3.
Follow the simple instructions to install CrossLoop on your
computer.
As
part of these instructions, you will be asked to accept the
CrossLoop Terms of Service. In some cases, the downloaded
text of these Terms of Service shows an earlier Version than
the definitive version which is currently Version 1.3, last
revised 1/11/07 and found here.
The Terms of Service includes two separate licenses. The first
license is for the proprietary CrossLoop shell program and
the second license is a GPL for the TightVNC program. If you
have any questions about your rights to the software of these
two programs, please see our detailed description of how we
use VNC.
Step 4.
It will ask you to create a free CrossLoop account. You do
not need a CrossLoop account to use the application. However,
if you frequently need help on your computer, an account will
help you keep a history of all the work done on your computer,
which will be beneficial to anyone helping you in the future.
Think of this as your computer’s medical history. To
bypass this option just cancel out of the rest of the setup
and it will automatically start the CrossLoop program.
Step 5.
If we are not already on the phone, please call me at (954)
255-2003 so we can get started.
The
following is what I will ask you to do in order to access
your PC.
-
Launch the software by clicking on the CrossLoop icon on
your desktop.
- Click
on the “Share” tab.
-
Tell us what your Access Code is from the “Share”
tab.
-
Now both of us have to click on the “Connect”
button within 2 minutes (Note: this is a security feature
to ensure there is a user at both computers)
-
You will be asked a final time for permission to allow or
deny us to access your PC. Please click on the ‘Allow’
button.
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